# Ask your documents

> A private AI assistant that answers staff and customer questions from your own manuals, policies and price lists, and shows the source of every answer.

URL: https://webvijayi.com/services/ask-your-documents/

## The short answer

Ask your documents is a private AI assistant that answers questions using your own files, such as policies, manuals, price lists, past proposals and course notes. Staff or customers ask the assistant in plain words, get an answer in seconds and see exactly which document it came from. That way nobody has to dig through folders or interrupt the one person who knows.

## How it works

1. **You choose the documents.** We start with the files people ask about most, from Google Drive, SharePoint, Notion, your help desk or a folder.
2. **We prepare them.** We clean and organise the files so the assistant can find the right passage, and we set who may see what.
3. **We test with real questions.** You give us the questions your team asks every week, and we check every answer against the source before anyone else uses it.
4. **It goes where people already work.** That can be your website, Slack or Microsoft Teams, WhatsApp, or a simple web page for staff. When documents change, the assistant can pick up the new version automatically.

## What you get

- An assistant that answers only from the documents you approve
- A link to the source with every answer, so people can check it
- "I could not find that" instead of a guess, plus a list of unanswered questions
- Access rules that match your existing folders
- Updates when your files change
- A short guide for staff on how to ask good questions

## Where it fits

It helps teams that answer the same internal questions all day ("What is our refund policy for this case?", "Which form do I use?"), businesses with long product manuals, and [coaching institutes](https://webvijayi.com/industries/coaching/) that want students to ask questions of the course material. For customer chat on WhatsApp and your website, it can sit behind an [AI chatbot](https://webvijayi.com/services/ai-chatbots/). If your documents are invoices or forms that need typing into another system, you want [document processing](https://webvijayi.com/services/document-processing/).

## Price

Every assistant is quoted in writing after a free consultation, with the timeline agreed in the same quote. AI usage is paid separately. Full details on the [pricing page](https://webvijayi.com/pricing/).

## Next step

Tell us on a free consultation which documents your team searches most, and we'll follow up with a written quote for an assistant that answers from them.

[Get your free AI plan](https://webvijayi.com/free-ai-plan/) · [Book a free consultation](https://webvijayi.com/contact/#book)

## Frequently asked questions

### Is this the same as RAG?

Yes. RAG stands for retrieval-augmented generation. Put simply, the assistant first finds the right passages in your documents, then writes an answer using only those passages and links to them.

### Will our documents be used to train someone else's AI?

We set up the assistant on business AI services whose terms say your data is not used to train their models, and we show you those terms. For very sensitive material, we can talk about keeping it on servers you control.

### What happens when the answer isn't in our documents?

It says it couldn't find the answer and, if you like, sends the question to a named person. The list of those gaps is useful in itself, because it shows what your documents are missing.

### Can different staff see different documents?

Yes. The assistant follows the same access rules as your files, so a new hire doesn't see salary sheets or board papers.

### What file types can it read?

It reads PDFs, Word and Google Docs, spreadsheets, web pages, help-desk articles and most text you can export. Scanned papers work once we've converted them to text.

### How much does it cost?

Every assistant is quoted in writing after a free consultation. The running cost depends on how many documents you have and how often people ask questions.