7:10 am · Clinics
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AI for clinics and dental practices
For clinics and dental practices, an AI receptionist answers calls and WhatsApp messages when the front desk is busy or closed, books and reschedules appointments, sends reminders, and passes any clinical question to your staff.
The short answer
While the AI receptionist takes the phone, doctors and dentists stay with patients, and fewer people hang up and call the clinic down the road.
The services that fit
- 1:15 pmAI voice agent and receptionistAnswers the phone while your team is with patients, over lunch and when the clinic is closed. It books, moves and cancels appointments, and sends you a summary of every call.
- 9:40 pmWhatsApp and website chatbotAnswers "What are your timings?", "How much is a cleaning?" and "Is the doctor in on Saturday?" from your approved information, books the slot and sends reminders. WhatsApp charges a small fee per message for reminders and some replies, so we estimate that cost with you before anything goes live.
- 9:15 amDocument processingTurns new-patient forms, insurance papers and supplier bills into typed records, so the front desk stops retyping them.
Pictures are illustrations
What goes wrong at a clinic front desk, and the fix
Problems clinics report, and how they're solved today. Not a client result.
In a small clinic, the person checking patients in is also the person who answers the phone, so calls ring out at the busiest times of day.
The phone rings during check-in.
The voice agent picks up, books or moves routine visits, and offers a call back for anything else, so the caller keeps their place instead of ringing the next clinic. Questions about pain or treatment go to your staff.
A patient wants a person.
Many patients don't trust a machine with a health question, and some give up when an automated line can't help. So the assistant says it's an assistant, handles timings, fees and bookings, and passes everything else to your staff with the full conversation.
Empty chairs from no-shows.
Patients get a reminder they can answer to confirm or move the visit. Reminders alone don't stop every no-show, so some clinics also keep same-day slots free or charge a no-show fee.
Paperwork at the desk.
Staff retype forms and wait on hold to check insurance. Patients fill in forms online before the visit, and cover details are pulled into one summary that staff check.
Where to start
Most clinics start with the phone, because that's where they lose patients. If most of yours message rather than call, start with WhatsApp. Either way, the two share the same answers.
Price
We quote every project in writing after a free consultation. You'll find the full details on the pricing page.
FAQ
Will the AI give medical advice?
No. It handles front-desk work like timings, fees, directions, bookings, reschedules and reminders. Any question about symptoms, medicines or treatment goes straight to your staff, and in an emergency it tells the caller to contact emergency services.
Is patient information safe?
The assistant collects only what a booking needs, such as name, phone and preferred time. Only your staff can access it, and we follow the data protection law that applies to you. Clinical records stay in your clinic software.
Can it work with my clinic or dental software?
Often, yes, if the software can connect to other tools. If it can't, the assistant books into a shared calendar that your front desk copies from, and we look for a better link later.
Will older patients cope with an AI on the phone?
Most callers just want the booking made. Anyone who'd prefer a person can say so, and the call or message goes to your front desk.
Can it reduce no-shows?
It sends reminders on WhatsApp or SMS before each appointment, and patients can confirm or move the slot with a reply. How much that helps depends on your patients, so we track it and show you. Practices that cut no-shows usually pair reminders with a clear no-show policy.
What does an AI receptionist for a clinic cost?
We quote voice agents and WhatsApp chatbots separately, in writing, after a free consultation. Each quote is worked out for your clinic's call and message volume.
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