6:30 pm · Salons and spas
Illustration
AI for salons and spas
For salons and spas, AI answers booking requests on WhatsApp, Instagram and the phone while your team works on clients.
The short answer
The AI books the right service with the right person, sends reminders and fills late cancellations, and your regular clients get a nudge when they're due back.
The services that fit
- 9:40 pmWhatsApp and Instagram chatbotAnswers questions about prices and timings, and "Do you have anything at 5 today?", then books the service with the chosen stylist and sends reminders. WhatsApp charges a small fee for each reminder and for some replies, and we work that cost out with you before launch.
- 1:15 pmAI voice receptionistPicks up when everyone's hands are busy, books the slot and texts the confirmation.
- 8:05 amRebooking and review automationAsks for a review after each visit, reminds clients when they're due a cut or colour, and sends the birthday or slow-day offers you approve.
Pictures are illustrations
What goes wrong in a busy salon, and the fix
Problems salons report, and how they're solved today. Not a client result.
In a busy salon nobody can put the scissors down to answer the phone or a message, and some salons have no front desk at all.
Messages pile up mid-service.
Someone asks on Instagram about prices and free slots. The assistant answers from your price list and sends your booking link, so they pick a time with their stylist instead of waiting hours for a reply.
A late cancellation leaves a gap.
Clients on your waiting list get a message about the free slot, and the first to reply takes it. A card on file or a deposit at booking covers the time when someone doesn't turn up.
The phone rings during a colour.
The voice receptionist answers, then books, moves or cancels the appointment in your salon software and emails you the transcript. Specialist questions go to your team as a message.
The next visit gets cancelled.
A client's first rebooking is the one most often cancelled. So the visit is confirmed before they leave, a reminder goes out ahead of it, and a cancelled slot goes straight to the waiting list.
Where to start
Start where most of your bookings arrive today. If the phone keeps interrupting treatments, start with the phone.
Price
We quote every project in writing after a free consultation. You'll find the full details on the pricing page.
FAQ
Can it book with a specific stylist or therapist?
Yes. It reads each person's calendar and service list, so a client can ask for a stylist by name and a service, and only gets the slots that fit.
Does it work with my salon booking software?
Many salon booking systems can connect to other tools. If yours can't, the assistant books into a shared calendar and we look for another way to link it.
Can it answer messages on Instagram?
For business accounts, Instagram direct messages can be connected, so the same assistant answers WhatsApp, Instagram and your website.
Can it fill a slot when someone cancels?
Yes. When a booking is cancelled, it can message clients on a waiting list, or regulars who are due a visit, and offer them the free slot.
What does this cost?
We quote the WhatsApp chatbot, the voice receptionist and the follow-up automation separately, in writing, after a free consultation.
