9:40 pm · AI chatbots
Illustration
AI chatbots for your website and WhatsApp
An AI chatbot answers your customers on your website and on WhatsApp, at any hour, using your own prices, services and policies.
The short answer
The AI chatbot books appointments, captures leads and passes anything unusual to a person, so a small team can reply to every message without living on the phone.
How it works
We read your messages.
You share a few weeks of the questions customers actually ask, plus your price list, timings and policies. We note which answers need a person.
We build and connect it.
We set the chatbot up on your website and your WhatsApp number and connect it to your calendar, CRM, store or sheet, whichever you use.
You test it before customers do.
You and your staff try to trip it up, and we fix every wrong or awkward answer.
It goes live, and we watch it.
For the first few weeks we read the conversations, fix whatever customers stumble on and send you a short report.
What you get
Screens are mock-ups
A chatbot on your website and on WhatsApp that gives the same answers in both places
Bookings written straight into your calendar or booking software, with reminders
Every lead saved with name, number and what they asked about
Handover to the right person, with the full chat so the customer never repeats themselves
A simple view of every conversation, so you can see what customers ask most
Training for your staff on how to take over and how to update answers
It understands the photos and voice notes customers send, as well as text
It handles requests with several steps, such as moving a booking and sending the new payment link
The AI model picked for your use case, including reasoning models for harder questions
What we add beyond Meta's WhatsApp Business AI
Meta now offers an AI inside the WhatsApp Business app that answers questions, recommends products, captures leads and books appointments from your business profile and catalogue. For many small shops that's a good start, and it's worth trying first.
We build for the cases where the chatbot has to work with the rest of your business.
Your real systems.
It checks live slots in your calendar, stock in your store, and order status, and writes leads into your CRM or Google Sheet.
Payments.
It can send a payment link and confirm when the payment arrives.
Follow-ups.
It reminds customers who went quiet, sends appointment reminders and asks for reviews afterwards.
The same answers on your website and WhatsApp.
Customers hear the same thing wherever they ask.
Handover rules you control.
Refunds, complaints and VIP customers go to the person you choose.
Reports.
You see what people ask, what the bot couldn't answer and which chats turned into bookings.
In numbers
- 500+projects completed
- 98%client success rate
- 24/7expert support
The market
Personalisation
73% of users demand personalised experiences
Success story
RetailBot Enterprise
Resolved 95% of queries with autonomous AI
We deployed autonomous AI agents for RetailBot on models from OpenAI and Anthropic. They resolved 95% of queries, improved efficiency by 340%, cut costs by 60% and handled complex multi-step customer service workflows on their own.
Results
- 95%Query resolution
- 340%Efficiency increase
- 60%Cost reduction
- 4.9★Customer rating
Tools we work with
OpenAI's models, Claude and Gemini for the conversation, LangChain for multi-step tasks, Dialogflow CX, Rasa and Microsoft Bot Framework when a bot platform fits, Azure AI services and Amazon Lex in the cloud, and Twilio and the WhatsApp Business Platform for messaging.
Where it fits
A chatbot pays its way when your team answers the same questions every day, when messages arrive after closing time, or when leads go cold because nobody replied fast enough. It suits clinics, salons and spas, real estate agents, coaching institutes and online stores.
If most of your customers phone rather than message, start with an AI voice agent. If staff need answers from long manuals or policies, see Ask your documents.
Price
Every chatbot is quoted in writing after a free consultation, with the timeline agreed in the same quote. WhatsApp message charges from Meta are paid separately. Full details on the pricing page.
FAQ
WhatsApp Business already has Meta's AI. Why would I pay for a chatbot?
Meta's Business AI works inside the WhatsApp Business app and answers from your business profile and catalogue. If that covers what you need, use it, and we'll tell you so. You need more when the chatbot has to check your real calendar or stock, update your CRM, send payment links, follow up later, hand over to the right person, or run on your website with the same answers.
Will the chatbot say something wrong to my customers?
It answers only from information you approve. When a question falls outside that, it says so and passes the chat to a person. You can read every conversation, and we correct its answers in the first weeks after launch.
Does it work in Hindi and other languages?
We agree the languages in the free consultation, after looking at how your customers actually write to you. Whatever we agree is tested with real customer messages before it goes live.
Do I need the WhatsApp Business API?
For a chatbot that connects to your other systems, usually yes. We set up the official WhatsApp Business Platform with you and keep your existing number where we can. Meta charges for some business messages. You pay those to Meta, separately from our fee, and we explain them before you start.
How much does an AI chatbot cost?
Every chatbot is quoted in writing after a free consultation, because the price depends on what it connects to. Running costs depend on how many conversations you have, and your written quote sets them out.
Can my staff take over a chat?
Yes. Your team sees the conversation, takes over with one tap, and the chatbot steps back. You set the handover rules, for example refunds, complaints or any customer who asks for a person.
Related
- 8:05 amAI agents and automationAI agents and workflow automation
- 11:20 pmAI for online storesOrder-status chat on WhatsApp, product data that AI shopping tools can read, and our free Buy in ChatGPT plugin for WooCommerce stores.
- 9:15 amDocument processingDocument processing that puts invoices and forms into Tally, Zoho or sheets
- 12:30 pmWebsitesWebsites that customers trust and AI can read
- 8:15 pmMarketing automationMarketing automation that follows up for you
- 10:20 amAI integrationAI integration for the systems you already run
Pictures are illustrations
Next step
In about two minutes, see three things a chatbot could handle for your business, each with a reason, then book a free consultation for a written quote.
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